Customer Service Representative

COMPANY DESCRIPTION

FASTSIGNS® is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS® is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

FASTSIGNS® is always looking for talented, dedicated professionals to join our team. If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this online job application.

FASTSIGNS® is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

JOB DESCRIPTION

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)!

As a CSR, you will use your experience and skills to follow up with leads and ultimately close business. You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, building relationships, and using consultative selling when dealing with customers.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach. If this sounds like the opportunity you've been waiting for, then we encourage you to click Apply now!

FASTSIGNS® locations are independently owned and operated.

RESPONSIBILITIES

Sells consultatively and makes recommendations to prospects and clients using various products and Brand Standards
Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
Follows up on new leads and referrals resulting from telephone, marketing, and email activity
Prepares estimates and establishes/maintains estimate follow-up procedures
Communicates with customers on order status and changes in the production schedule
Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
Maintains an attractive retail environment (clean, organized, and functional)
Helps as needed with reports, close-out, invoices, and required paperwork
Identifies and resolves customer satisfaction issues
Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
Aid in Design and Production when necessary

QUALIFICATIONS

High school diploma or GED required
Bilingual English/Spanish preferred
At least three years in retail or inside sales with excellent customer service experience
Proven record of consistently hitting/exceeding sales targets or quotas
Able to perform cold calls to secure new business for the center
Experience resolving customer satisfaction issues
Experience working under pressure with multiple tasks/projects
Proficient computer and internet skills, including Microsoft Office suite
Strong verbal and written communication skills
Basic math skills
Strong organizational and time management skills

BENEFITS

Holidays
Sick Time
Formal Ongoing Training Program

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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